Support

How can we help?

Find the right place to ask, or email us directly — we are a small team and we answer our own mail.

Before you write

A few quick answers

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com. For other purchases, contact the store you used.

Do I need an account?

Bipora works without an account. Poppets may require an account to save your pet model and generations.

Where can I report a privacy issue?

Email [email protected] with “Privacy” in the subject line. See our Privacy Policy for details.

Can I use your product logos or screenshots?

Please ask first. Write to [email protected] with a short description of how you plan to use them.